Privacy Policy


Dolphin Computer Access is committed to observing the principles of data protection and preserving the privacy of all its customers and contacts. Please read the following privacy policy to understand how we use and protect the information that you provide to us. We may make changes to this policy from time to time and you should check the web page periodically for updates. Use of the website will be deemed an acceptance of the privacy policy at that time.

If you have any questions or comments regarding privacy you can contact us.

By requesting a demonstration disk, a quotation or placing an order with this company, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you contact Dolphin Computer Access, or order products or services from us, you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. The details we hold will be accurate and correct. You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

If you take part in the Product Improvement Programme data may be collected that does not identify you but which may reflect your personal experiences and usage of our software.

SPAM

We do not tolerate spam and will never pass your details onto any third party. We do not send unsolicited emails to individuals who have not been a customer of ours or who have asked to opt-out of email correspondence from us. For your convenience you can withdraw consent for us to email you at any time by using the 'unsubscribe' facility at the bottom of emails from us; if you wish to be removed from future mailings please contact us.

USE OF YOUR INFORMATION

Your information will enable us to deal efficiently with any requests you submit to us and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer, which may be of interest to you, including updates to our software products and current promotions. We may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know. We may also record the name and version of your software, together with any hardware identification codes generated by installation of the software, for the purposes of product activation and technical support. In addition, we may also access information held on your computer via our Remote Support service, for the purposes of diagnosing and resolving technical issues. Any information viewed will only be used by our company for this purpose and no information will be downloaded from your machine at any time during this process.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff working outside the UK and third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small text files saved onto your computer by websites to remember who you are and to make it easier for you to use the website on future visits. Our website only issues cookies that are necessary to:

  • remember your language choice
  • remember items placed into the online shopping basket
  • login to any password protected areas of our website

You can set your computer to reject cookies from websites by changing the settings in your web browser, although in that case, you may not be able to use certain features on our website.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of 10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted on our website at www.YourDolphin.com and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: The Managing Director, Dolphin Computer Access, Technology House, Blackpole Estate West, Worcester, WR3 8TJ, tel: 01905 754 577 or email: info@dolphinuk.co.uk

Last updated date: July 1st 2009