My Memories of Torsten and Talks by Dave Williams


Along with thousands of other people who are blind, I was recently stunned to learn of the untimely death of Torsten Brand, the Product Manager for the Talks screen reader, a mobile phone app which has transformed the way people who are blind think about and use mobile technology.

Today, national organisations such as RNIB publish fact sheets detailing the range of solutions available for blind mobile phone users. But a decade ago before Talks there really was very little a blind person could do with a mobile phone other than make and receive calls. For some users this was adequate. However, for Torsten and many other people who are blind, not being able to fully participate in the mobile revolution was unacceptable. With the help of his friend and talented developer Marcus Groeber, Torsten set about tackling the problem.

Most Talks users probably do not realise the number and complexity of the technical challenges with which Torsten and Marcus were confronted in those early days. How to manage TTS output so that it did not interfere with the phone's audio system? How to keep the Talks system requirements low enough in order that the screen reader would run comfortably with limited storage and processing power? How to keep Talks efficient enough so as not to make the other applications on the phone sluggish and unusable? How to hook the phone's user interface and convey the content to the user in an efficient meaningful manner? Torsten's deep understanding of these requirements was instrumental in helping solve these and many other technical problems. These solutions remain some of Talks' greatest assets.

When I first heard about Talks 7 or 8 years ago, or Talx as it was known then, my expectations were relatively low. No one had previously put a screen reader on an off-the-shelf mobile phone handset, while at the same time preserve the phone's original user interface. The received wisdom at the time seemed to be that a mobile phone screen reader was an unrealistic unachievable fantasy. Torsten dared to dream, decided it was possible, and he and Marcus made it happen.

The apparent elegance of Talks is its simplicity. You don't learn how to use Talks; you learn how to use the phone on which Talks is running. Any great assistive technology becomes transparent to the user, allowing him or her to focus on accomplishing the task in hand. Few people really understood this as well as Torsten. With Talks, the vast majority of common tasks should be carried out in almost exactly the same way a sighted user would perform them. This means the main stream phone help and support remains relevant, and on those occasions when a sighted friend or family member needs to use your phone for what ever reason, the assistive technology does not have to be switched off.

I first tried a demo of Talks on a very trusting friend's Nokia 6600 phone in a student bedsit in 2003. Within the hour I was contacting my network provider to place my order for a Talks compatible handset. Those early versions were far from perfect, but right away I was able to do all the things my friends were doing with there mobile phones: send and receive text messages, work with contacts and eventually browse the web.

Talks is one of those products that after you have been using it for a couple of days you wonder how you ever lived without it. It was not long before Talks became the first piece of assistive Technology I use in the morning, and the last one I use at night, not to mention many many times in between.

Within a few days of getting Talks I was being contacted by blind people who wanted to know more about this Talks software about which I was so excited. I have lost count of the number of Talks installations I have done for people. But like many blind people at the time, I truly believed that Talks represented a massive step in to the future.

Torsten was a regular at the Sight Village assistive technology exhibitions in the UK. I had to meet the man who had put a voice inside my phone. I remember waiting in a long line of people eager to meet Torsten. It seemed to take forever to reach the front, not least because the queue was so long, but also because Torsten was taking the time to patiently answer questions from enthusiastic users.

On meeting Torsten in person, I found him to be a gentle giant of a man with a deep rich voice and distinctive booming laugh. Torsten was clearly proud of Talks but always willing to pay close attention to feedback from users. Torsten was not afraid of constructive criticism. Years later, I was to learn first hand about Torsten's no compromise commitment to quality, and his persistent efforts to get the very best from developers.

One of my favourite Torsten mantras is "the user guide is the specification".

Torsten's generosity with his time lead to my recording several interviews with him for ACB Radio.

http://www.acbradio.org/archives/mainmenu/mm238.m3u

Torsten probably never really knew just how many lives were touched by his work. Talks users can be found in dozens of countries around the world. And countless blind people without the means to purchase a full Talks licence simply use the Talks ten minute demo.

When I joined Dolphin in 2006, Talks was one of the products I was raving about. A year later Torsten, Steve Palmer (Dolphin's Chairman) and I met over a curry in Birmingham as Dolphin began talking seriously about collaborating on Talks for Windows Mobile. Eventually contracts were signed and Talks for WM became available through the Verizon in the US.

For the past two years, rarely has a week gone by when I have not had either phone or email communication with Torsten. I will continue to learn from Torsten's work, miss our weekly meetings, Torsten's attention to detail, but most importantly Torsten's unwavering refusal to ever give up fighting for the best possible user experience.

Thank you Torsten. May your legacy live on.

To read more tributes to Torsten from around the world visit the Book of Condolence at:

http://www.talknav.com/torsten/

For more information about the Talks software visit:

http://www.nuance.com/talks