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Knowledge Base


Dolphin's official product Knowledge Base is a searchable database containing solutions to issues you might have with your Dolphin product. This area is regularly updated. Simply type the search term into the box below. For example "video card":


Latest Articles

Q0482:  Problems associated with setting-up Index Embosser with EasyConverter
This article describes issues encountered setting-up EasyConverter with the Index Embosser.

Q0481:  Help to support friends, family and customers to use Dolphin Guide with Teamviewer remote support
This article describes how you can support people you know who use Dolphin Guide, from the comfort of your own home using the free edition of Teamviewer remote support software.

Q0480:  Some text on web pages is not smooth and may appear jagged, pixelated or broken up.
Certain fonts are not smooth when magnified on specific websites in Internet Explorer.

Q0479:  When starting SuperNova an error message “OCR Initialization error: 0x800736b1 “ is displayed.
The above error message is displayed and SuperNova appears to continue working.

Q0478:  Startup Error 514 is displayed when attempting to launch SuperNova.
The above error message is displayed and SuperNova fails to start.

Most Popular Articles

Q0481:  Help to support friends, family and customers to use Dolphin Guide with Teamviewer remote support
This article describes how you can support people you know who use Dolphin Guide, from the comfort of your own home using the free edition of Teamviewer remote support software.

Q0478:  Startup Error 514 is displayed when attempting to launch SuperNova.
The above error message is displayed and SuperNova fails to start.

Q0477:  SuperNova displays an error message “Magnification Engine Failed to Start. Code 7” when it starts and doesn’t magnify the screen.
The above error message is shown and SuperNova doesn’t magnify the screen – speech continues to work.

Q0474:  Disable the ability to check for software updates in SuperNova
This article describes how to remove the “Check for Updates” options from the SuperNova Control Panel.

Q0465:  SuperNova hangs on the splash (loading) screen and fails to start with no error message displayed.
When you attempt to start Supernova on a Windows 8 or Windows 8.1 PC, the splash screen is displayed but this remains onscreen indefinitely and Supernova does not load.

 

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