Skip to main contentSkip to navigation

Knowledge Base


Dolphin's official product Knowledge Base is a searchable database containing solutions to issues you might have with your Dolphin product. This area is regularly updated. Simply type the search term into the box below. For example "video card":


Latest Articles

Q0480:  Some text on web pages is not smooth and may appear jagged, pixelated or broken up.
Certain fonts are not smooth when magnified on specific websites in Internet Explorer.

Q0479:  When starting SuperNova an error message “OCR Initialization error: 0x800736b1 “ is displayed.
The above error message is displayed and SuperNova appears to continue working.

Q0478:  Startup Error 514 is displayed when attempting to launch SuperNova.
The above error message is displayed and SuperNova fails to start.

Q0477:  SuperNova displays an error message “Magnification Engine Failed to Start. Code 7” when it starts and doesn’t magnify the screen.
The above error message is shown and SuperNova doesn’t magnify the screen – speech continues to work.

Q0476:  EasyConverter appears to hang at the splash / loading screen and fails to load
When starting EasyConverter 5 or earlier, the splash screen appears but the program never fully loads.

Most Popular Articles

Q0478:  Startup Error 514 is displayed when attempting to launch SuperNova.
The above error message is displayed and SuperNova fails to start.

Q0477:  SuperNova displays an error message “Magnification Engine Failed to Start. Code 7” when it starts and doesn’t magnify the screen.
The above error message is shown and SuperNova doesn’t magnify the screen – speech continues to work.

Q0474:  Disable the ability to check for software updates in SuperNova
This article describes how to remove the “Check for Updates” options from the SuperNova Control Panel.

Q0465:  SuperNova hangs on the splash (loading) screen and fails to start with no error message displayed.
When you attempt to start Supernova on a Windows 8 or Windows 8.1 PC, the splash screen is displayed but this remains onscreen indefinitely and Supernova does not load.

Q0460:  Unexpected behaviour when pressing buttons on a Dolphin Keyboard
When you press buttons on a Dolphin keyboard, they do not perform the expected action, for example pressing the Dolphin button results in the Windows Calculator opening.

 

Copyright © Dolphin Computer Access Ltd. 2015
All rights reserved. All copyrights and trademarks acknowledged.