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Knowledge Base


Dolphin's official product Knowledge Base is a searchable database containing solutions to issues you might have with your Dolphin product. This area is regularly updated. Simply type the search term into the box below. For example "video card":


Latest Articles

Q0484:  Set Internet Explorer to open web pages on Windows 10
Windows 10 comes with a new default web browser called Microsoft Edge. Microsoft Edge will eventually replace Internet Explorer in the future. But, at the moment, Microsoft Edge does not render web pages in an accessible form. This means that SuperNova and, at the time of this article’s publication, all other Assistive Technology companies are unable to display content in the browser window in a fully accessible way. Microsoft is working on a framework to provide accessibility to Microsoft Edge in the future.

Q0483:  Read PDF documents on Windows 10
Windows 10 comes with a new default web browser called Microsoft Edge. This browser is also the default PDF Reader for Windows 10. At the moment, Microsoft Edge does not render documents in an accessible form. This means that SuperNova and, at the time of this article’s publication, all other Assistive Technology companies are unable to display content in the browser window in an accessible way. Microsoft is working on a framework to provide accessibility to Microsoft Edge in the future.

Q0482:  Problems associated with setting-up Index Embosser with EasyConverter
This article describes issues encountered setting-up EasyConverter with the Index Embosser.

Q0481:  Help to support friends, family and customers to use Dolphin Guide with Teamviewer remote support
This article describes how you can support people you know who use Dolphin Guide, from the comfort of your own home using the free edition of Teamviewer remote support software.

Q0480:  Some text on web pages is not smooth and may appear jagged, pixelated or broken up.
Certain fonts are not smooth when magnified on specific websites in Internet Explorer.

Most Popular Articles

Q0483:  Read PDF documents on Windows 10
Windows 10 comes with a new default web browser called Microsoft Edge. This browser is also the default PDF Reader for Windows 10. At the moment, Microsoft Edge does not render documents in an accessible form. This means that SuperNova and, at the time of this article’s publication, all other Assistive Technology companies are unable to display content in the browser window in an accessible way. Microsoft is working on a framework to provide accessibility to Microsoft Edge in the future.

Q0481:  Help to support friends, family and customers to use Dolphin Guide with Teamviewer remote support
This article describes how you can support people you know who use Dolphin Guide, from the comfort of your own home using the free edition of Teamviewer remote support software.

Q0478:  Startup Error 514 is displayed when attempting to launch SuperNova.
The above error message is displayed and SuperNova fails to start.

Q0477:  SuperNova displays an error message “Magnification Engine Failed to Start. Code 7” when it starts and doesn’t magnify the screen.
The above error message is shown and SuperNova doesn’t magnify the screen – speech continues to work.

Q0474:  Disable the ability to check for software updates in SuperNova
This article describes how to remove the “Check for Updates” options from the SuperNova Control Panel.

 

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