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Knowledge Base Article Number: Q0382

Created On: 30 Nov 2011
Last Updated on: 05 Dec 2011

After inserting a Dolphin Pen into any USB port a message “You need to format the disk in drive x: before you can use it. Do you want to format it?” appears.

Applies to:

  • SuperNova Access Suite
  • SuperNova Magnifier
  • SuperNova Reader Magnifier
  • SuperNova Screen Reader
  • Dolphin Pennan


The above message is shown every time you plug in a Dolphin Pen, and the software fails to load.


This may occur if the pen hardware has become corrupt. Please contact Dolphin Product Support to arrange for your pen to be returned to Dolphin for repair. If you did not purchase your pen directly from Dolphin, please contact your local dealer.

Product Support will probably ask you to return the pen Recorded Delivery for inspection.

Microsoft Windows dialog box asking if the user wnats to format a device

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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in touch

Do you have any comments on this article? Send any comments on this article quoting article number Q0382 to support@dolphinuk.co.uk.

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