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Knowledge Base Article Number: Q0400

Created On: 25 May 2012
Last Updated on: 25 May 2012

When attempting to activate a Dolphin product over the Internet, you receive an “Extended Error” message, and the product fails to activate.

Applies to:

  • SuperNova Magnifier & Screen Reader
  • SuperNova Magnifier
  • SuperNova Magnifier & Speech
  • ScreenReader
  • EasyReader
  • EasyProducer
  • Dolphin Publisher
  • EasyConverter
  • Dolphin Guide
  • Guide HandsFree


You attempt to perform an Internet activation of a Dolphin product, but an error code number is displayed referencing an “Extended Error”.


This may occur if you are behind a corporate firewall which is blocking our activation system access to the Internet. Please contact the Dolphin Sales team on 01905 754 577, or your local Dolphin Dealer, to request a manual activation code.

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The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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