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Knowledge Base Article Number: Q0409


Created On: 07 Aug 2012
Last Updated on: 03 Apr 2013

Email Set-up in Guide

Applies to:

  • Dolphin Guide
  • Guide HandsFree

Description:

How to set-up Your Email In Guide and Guide Handsfree

Solution/workaround:

When setting up your email in Guide, users who have version 6 or higher can use the email wizard.

The email wizard is a utility found under the email settings menu which will automatically fill in the missing settings once you have provided it with your email and password.

However if you have an older version of Guide or the wizard doesn’t work for your provider we have gathered a few common settings below. Please note however that these settings can be changed by the provider at any time and therefore these settings can sometimes be outdated. If the setting is out of date or is not listed you can usually find them on the provider’s website under POP and SMTP settings.

Please note that hotmail and standard yahoo accounts are not supported in Guide

Eclipse

Mail.eclipse.co.uk

smtp.eclipse.co.uk

email address

password

blank

blank

No Advanced

Waitrose

Mail.waitrose.com

Smtpmail.waitrose.com

Email address

Password

Email address

Password

No Advanced

AOL

Imap.aol.com

Smtp.aol.com

Email Address

Password

Email Address (without @AOL.com)

Password

Custom port  - 587

Imap

Talktalk

Mail.talktalk.net

Smtp.talktalk.net

Email Address

Password

Blank

Blank

No advanced

Tiscali

Pop.tiscali.co.uk

Smtp.tiscali.co.uk

Email address

Password

Blank

Blank

No advanced

Googlemail/gmail

Pop.gmail.com

Smtp.gmail.com

Email Address

Password

Email Address

Password

Advanced

465

995

NTL World

Pop.ntlworld.com

Smtp.ntlworld.com

Email Address (without @ntlworld.com)

Password

Blank

Blank

No Advanced

Blueyonder

Pop3.blueyonder.co.uk

Smtp.blueyonder.co.uk

Email Address (without @blueyonder.com)

Password

Email Address (without @blueyonder.com)

Password

No Advanced

Plusnet

Mail.plus.net

Relay.plus.net

Email Address (without @plus.com)

Password

Blank

Blank

No Advanced

BTinternet

Mail.btinternet.com

Smtp.btinternet.com

Email Address

Password

Email address

Password

No Advanced

Guidemail

Pop3.guidemail.co.uk

Smtp.guidemail.co.uk

Email Address

Password

Email Address

Password

No Advanced

Sky

Pop.tools.sky.com

Smtp.tools.sky.com

Email Address

Password

Email Address

Password

465

995

In the event that you have input your settings and it still doesn’t work there are a few problems that can cause this.

If guide displayed the following quote “no dial tone” this means that guide is set to use dial up broadband where your connection should be standard broadband.  If you go back to the menu and press 9,8,2,2 this will reset the connection to a permanent or corporate broadband connection.

If it displays the message “error with connecting server”, this can be caused by a few different things. The most common of which are invalid settings or security software/settings. The security options that can block emails can be few and far between, the highest likely hood is that if it is 7/vista it will have uac (user account controls) on as default. This would need to be disabled.  In terms of anti-virus software the majority do not support pop/smtp settings in guide, with the exceptions being AVG free edition and Microsoft security essentials.

If it is still displaying this error and the settings are correct and then it could be an issue with your internet connection. If you go back to the main menu and go 9,9,2 to internet radio player, if only 2 or lower stations are listed this will mean there is a problem with your internet connection.

We recommend you try rebooting your router and it still doesn’t work to contact your internet service provider.

Downloads and useful links:

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Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in touch

Do you have any comments on this article? Send any comments on this article quoting article number Q0409 to support@dolphinuk.co.uk.


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