Warranty Statement

Hardware Warranty

Dolphin Branded Products:

  • Orion Personal Computers
  • Apollo 2 Desktop Speech Synthesisers
  • Juno Portable Speech Synthesisers
  • Europa 2 PC Card Speech Synthesisers
  • Dolphin Splitter Boxes
  • Dolphin Speakers

Warranty on Dolphin branded products is 12 months parts and labour, RETURN TO BASE (RTB).
The option to extend the RTB warranty on Dolphin branded products for the 2nd and 3rd year is available. Cover must be taken out during the first 12 months warranty period at a cost of 12.5% of the original purchase price per year of extended cover.

Third Party Hardware Repaired by Dolphin Under Licence:

  • Toshiba Laptop Personal Computers
  • Index Braille Embossers
  • Philips Dictation/Transcription Machines and Pocket Memos

Warranty on products repaired under licence is 12 months parts and labour, RETURN TO BASE (RTB).

Extended warranty may be available from the manufacturers of some third party products details of specific products can be obtained from our Sales Department.

Return To Base Warranty Policy:

Dolphin does not provide on-site maintenance. All repairs are done in our well-equipped workshop in Worcester by fully trained staff. Free collection and delivery is provided during the warranty period.

Warranty Cover on Dolphin Branded and Repairs under Licence Hardware:

These products are warranted for a minimum period of 12 months to be free from defects in materials and workmanship at the time of delivery. Dolphin will be under no liability for any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the original manufacturers instructions, misuse, unauthorised or accidental alteration of software or configuration, unauthorised alteration or repair of hardware. Charges may be raised for any faults, which at the discretion of Dolphin, fall outside the warranty cover. When charges are necessary replacement parts will be charged at manufacturers’ list prices and labour will be charged at the prevailing hourly rate. Repairs performed by Dolphin carry a 3-month parts and labour warranty.

"Other" Third Party Hardware Warranty:

Other third party hardware sold by Dolphin, i.e. Hewlett Packard and Canon, carries a manufacturers’ warranty of a minimum 12 months period. Warranty on these products is the responsibility of the manufacturer.

Support on "Other" Third Party Hardware and Software:

The manufacturer or their distributing agent will provide support on "other" third party hardware and software products.

Telephone support On Dolphin Branded Hardware and Software:

Free telephone support is available for Dolphin branded hardware and software products during Monday to Friday from 9.00am to 5.30pm (except on bank holidays) for the life of the product. Click here to contact Dolphin technical support.

When you contact the Technical Support department you will be asked for your name, address, daytime telephone number and the serial number of the product. If you are registered on our database we will be able to identify the equipment you have and when it was purchased. This will enable us to deal with your call more swiftly. You will be asked to describe the problem and you may be asked to try out solutions or tests over the phone. If the problem cannot be resolved on the phone your equipment may need to be returned to us.

Please do not return equipment to Dolphin without prior arrangement with a member of the Technical Support staff.

Arrangements for collection:

We will arrange collection using our courier service, this is free of charge during the warranty period. Collection will usually be the same day if arranged before 2.00pm.
A mutually convenient time for collection and delivery can be agreed if you are likely to be out.

What to Send Back:

Our support staff will tell you exactly what you need to return, this will depend on the nature of the fault. For example, usually if a computer is faulty we would only require the main processing unit, if however the screen is blank then we would require the monitor as well. In case we need to re-install any software on a computer we will always require the master copies your Dolphin software, application software and operating system (usually Windows). You are strongly recommended to back up your data regularly, advice on the various methods of achieving this can be obtained from the Technical Support department. Generic cables such as power cables and communication cables are not usually required as these sometimes get mislaid and we normally have stock of such items.

Returning Equipment:

You will be given a returns number which should be clearly marked on the box when it is returned. This will enable us to quickly identify your equipment and speed up the repair process. Please enclose your name, address, daytime telephone number and a summary of the problem. You are strongly advised to retain the original packaging in which your equipment is delivered, in case it needs to be returned to us. If this is not convenient the equipment must be packaged securely to prevent damage in transit. Insurance claims will not be valid if goods are not appropriately packed.

Repair Turnaround Times:

We aim to return repairs as quickly as possible, for simple faults we sometimes are able to return them the same day they arrive at our workshop. However if the problem is intermittent or spare parts are required this can take longer. Our target is to turn around all repairs within a maximum of 5 working days

Warranty cover on Evesham PCs:

The warranty on Evesham PCs sold by Dolphin since the end of February 2001 is 2 years with on-site maintenance plus a 3rd year return to base warranty provided by Evesham. On-site maintenance service only covers faults on Evesham PCs, which are related to hardware or operating systems (i.e. Windows 98/ME/NT/2000). Faults on peripherals (i.e. printers and scanners), or issues caused by application software (i.e. Microsoft Word) and Dolphin software are not covered by the on-site warranty but may, depending upon the nature of the fault, be covered by the manufacturer’s or our own return to base warranty. The decision whether a fault warrants an on-site visit is at the discretion entirely of Dolphin and/or Evesham Micros. Please note that Dolphin Computer Access Ltd does not provide any kind of on-site maintenance on any of the products it sells. On site maintenance is provided on Evesham PCs by Evesham’s own nationwide network of field engineers. For terms and conditions of the warranty provided by Evesham please refer to the documentation supplied with the PC. The documentation details the contact telephone number for support direct by Evesham. Alternatively Dolphin will liase with Evesham on the behalf of the user.

Software Warranty & Disclaimer:

Dolphin warrants that the media on which the software is distributed are free from defects and will replace defective media at no charge. Dolphin gives no warranties with respect of any bugs or errors in the software or to its fitness for a particular purpose. Any liability, consequential or otherwise, will be limited to the amount paid for the software. Please inform us of any bugs you may find and we will endeavour to rectify them.

NOTE: Your statutory rights are not affected by these terms and conditions.