Location: Worcester, United Kingdom

Contract Type: Permanent Full Time

Hours: 37.5 per week

About the role:

Dolphin is a world leader in assistive software for blind, partially sighted and dyslexic people with a distribution channel in over forty countries. Dolphin software makes a real difference to our customers, helping individuals get online and connect with family and friends, helping students to fully engage and succeed in education and helping employees to excel in a variety of work environments. We are currently seeking an enthusiastic and proactive individual looking for a career in IT. Reporting to the Development Director and IT Manager, you will:  

  • Test Dolphin software products and troubleshoot hardware and software issues
  • Help prepare and maintain test plans
  • Report test coverage and provide feedback to developers and project teams
  • Install and configure Windows operating systems, associated hardware and applications
  • Provide on-site IT support for staff, ensuring priority requests are resolved quickly

Desired Qualifications

5 GCSEs (Grades A-C inclunding ICT, English & Mathematics)



  • Good understanding and working knowledge of Microsoft products and operating systems
  • Good troubleshooting knowledge of hardware and software issues
  • Basic knowledge of TCP/IP Networks


We would also be interested to know about your experience and knowledge of any of the following:

  • Knowledge of Citrix Software (XenDesktop and XenApp
  • Knowledge of Virtual environments (VMWare vSphere and Vcenter)
  • Experience of Windows Server environments (Windows Server 2003 and 2008)
  • Experience with iOS/Android platforms

Personal Characteristics

  • We are looking for people who are self-motivated, enthusiastic, and results driven.
  • You should seek responsibility, demonstrate effective decision making skills and be comfortable working under your own initiative.
  • You will need to be organised and methodical in your approach to work, and able to concentrate on detail, with a high degree of quality control.
  • Communication and team working skills are essential.
  • Everyone at Dolphin is expected to work in the spirit of our ethos of inclusivity.

Training to be provided

Digital Industries Advanced Apprenticeship – Infrastructure Technician

Future Prospects

There is the opportunity to progress within the business on a higher level apprenticeship.

Want to apply?

Please submit your CV with a covering letter using our online application form. Make sure you've read about our recruitment process so you know what to expect if your application is successful. We look forward to hearing from you soon!