Topic: FIXED: Following a Windows 10 update SuperNova displays an Error: "Magnification Engine Failed to Start. Code 7"

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Last updated on:

Applies to: SuperNova Enterprise, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

After Windows 10 has updated with the April 2018 Update (1803) SuperNova may display a "Magnification Engine Failed to Start. Code 7" error message depending on the Display Adapter in your device.

Solution

There are a number of ways in which you can resolve this issue:

  1. Import the "DisableOverlays" registry key from the zip file and then restart your computer, the registry key is available to download from https://downloads.yourdolphin.com/disableoverlays.zip
  2. Download and reinstall the SuperNova web demo from the Dolphin website - choose the "Legacy Downloads" if you are not currently running the latest version.
  3. Update to SuperNova v20.01 or later (you will require a valid license) and ensure you have restarted the PC after the install.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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