Topic: Internet Explorer will not open unless â??Run as administratorâ?? is chosen, when SuperNova is also running.

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Enterprise, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.


When you attempt to open Internet Explorer with SuperNova also running, nothing happens. If you modify the Internet Explorer shortcut to run as Administrator, it then opens.



This may occur if you have a piece of software called “Trusteer Rapport” or “Trusteer Endpoint Security” installed. Removal of this software is the recommend solution at this time.


The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in Touch

Do you have any comments on this article? Send us a message quoting the article reference number: Q141.

Did you find this article useful?