Topic: Yahoo email not saving to drafts.

Created on:

Last updated on:

Applies to: GuideConnect

NB: Please note that product names in this article may have changed since the time of writing.


When using a Yahoo email account and trying to save an email to the drafts folder in GuideConnect, an error messaging containing the phrase “Failed to save to the drafts folder” will appear. Some users may also experience a situation where they are unable to return to the main menu.


Unfortunately, we are still trying to resolve the issue where a user is unable to save an email to drafts, however. If a user is experiencing the second issue mentioned, where you are unable to return to the main menu, they will find the pressing SHIFT + ESC will allow them to return the main menu.


The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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