Topic: Microsoft Word stops responding when attempting to use the Open or Save As dialog boxes

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Enterprise, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

When you attempt to use either the Save As or Open dialog boxes in Microsoft Word, the program stops responding.

Solution

This is a known issue which Microsoft are currently investigating. Once we have an update from them we will post the information here.

As a workaround, sign out of your Microsoft Office Account. Alternatively, roll-back your Office 365 to version 1911 (Build 12228.20364) or earlier.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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