Topic: Microsoft Word stops responding when attempting to use the Open or Save As dialog boxes

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Enterprise, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.


When you attempt to use either the Save As or Open dialog boxes in Microsoft Word, the program stops responding.


This is a known issue which Microsoft are currently investigating. Once we have an update from them we will post the information here.

As a workaround, sign out of your Microsoft Office Account. Alternatively, roll-back your Office 365 to version 1911 (Build 12228.20364) or earlier.


The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in Touch

Do you have any comments on this article? Send us a message quoting the article reference number: Q147.

Did you find this article useful?