Topic: Training users on SuperNova through Teamviewer

Created on:

Last updated on:

Applies to: SuperNova Enterprise, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

This article describes how to enable SuperNova to pass magnification through a Teamviewer session so that trainers and helper can see what the user is seeing remotely.

Solution

By default, TeamViewer will not display SuperNova’s magnification and focus highlighting through the remote session. SuperNova’s “Enterprise Configuration Tool” allows you to change this so that you can see the magnification and follow focus highlights whilst training or helping a user remotely. To do this:

 

  1. On the user’s (remote) PC, press WINDOWS KEY + R to open the “Run…” dialog box.
  2. Type C: (or the drive letter of the hard disk SuperNova is installed to)
  3. Choose OK. A list of folders will be displayed. Open “Program Files (x86)” (for 64-bit operating systems) or “Program Files” (for 32-bit operating systems).
  4. Open the folder called “Dolphin”.
  5. Open the fodler relating to the user’s SuperNova installation – this will be either “SnovaMag”, “SnovaMagRead” or “SnovaSuite” depending on which edition of SuperNova the user has.
  6. Run the program “enterpriseconfig.exe”.
  7. On the “Magnifier” tab, enable the “Use Alternative Magnification Engine” checkbox, for the operating system used by the client.
  8. Choose OK then restart SuperNova.

 

You should now see the magnification and focus highliting through your Teamviewer training session.

 

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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