Knowledge Base Article - Q152
Topic: Changes to Yahoo email sign-in process not supported by Guide 9 or earlier
Last updated on:
Applies to: GuideConnect
NB: Please note that product names in this article may have changed since the time of writing.
This article explains changes that Yahoo will be making to their email account sign0in process from October 20th 2020 which will mean some email clients including Dolphin Guide 9 and earlier, will no longer support the use of Yahoo email accounts.
From October 20th 2020 changes to the existing Yahoo sign in process will mean that users of Dolphin Guide version 9 and below will no longer be able to access their emails through the Guide email menu, including both sending and receiving of emails.
Dolphin is working hard to maintain and improve support for many popular email providers in the GuideConnect product range. A message from the Yahoo website states:
Important security notice for your Yahoo account
We love that you love using your Yahoo Mail. And we want to make sure you always have the best experience. That’s why we’re reaching out today. We’ve noticed that you’re using non-Yahoo applications (such as third-party email, calendar, or contact applications) that may use a less secure sign-in method. To protect you and your data, Yahoo will no longer support the current sign-in functionality in your application starting on October 20, 2020. This means that you will need to take one of the steps below to continue using Yahoo Mail without interruption. But don’t worry, you have options. Find an option that works best for you below:
Option 1: We recommend that you access your email using our free Yahoo Mail app for iOS and Android or simply go to mail.yahoo.com to access Yahoo Mail on the web.
Option 2: Keep your current, non-Yahoo app, BUT follow a few steps to get it to sync with our secure sign-in method. The steps vary across different email applications, but in most cases, you will have to remove your Yahoo account from the app and then add it back again to update the sign-in security. Use the links below to follow the specific steps for your current application:
Option 3: You can generate a one-time, unique password that will allow you to sign in to your account using your non-Yahoo email application. Once created, this password will continue to allow your app to securely sync your Yahoo email unless you sign out (or are signed out) from your app. You can find instructions on how to do this here.
If you want more details on these changes, please visit our help page. If you’ve already taken action, we’d like to think you haven’t read this far, but if you have . . . we sure appreciate the diligence! Thanks for rocking that Yahoo Mail address!
Yours in your inbox,
The Yahoo Team
Dolphin’s testing team are investigating Option 3 listed above, as a potential solution for users of GuideConnect, however this will not be supported with Dolphin Guide version 9 and earlier.
Please note that some Internet Service Providers use Yahoo for their own email systems – for example in the UK at the time of writing, this includes Sky and BT.
Users wishing to continue using Guide, may wish to consider moving to a different email provider such as Google Mail.
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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