Topic: Unable to navigate any web page in GuideConnect Web Browser

Created on:

Last updated on:

Applies to: GuideConnect

NB: Please note that product names in this article may have changed since the time of writing.

Description

When you attempt to navigate a web page, the speech just announces “top” or “bottom” and you are unable to read any part of the web page.

Solution

We are aware of an issue that affects a limited number of users, where this may occur due to a fault in the Windows accessibility – in this case, attempting to do the same process using a third party screen reader in Google Chrome will exhibit the same issue.

Microsoft are aware of this issue but to date we have no known solution other than a reinstall of windows 10, or if you are not running the latest build of Windows, updating to the very latest build can also correct this.

 

 

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in Touch

Do you have any comments on this article? Send us a message quoting the article reference number: Q156.

Did you find this article useful?