Topic: GuideConnect Encountered a problem and was unable to save the document.

Created on:

Last updated on:

Applies to: GuideConnect, GuideReader

NB: Please note that product names in this article may have changed since the time of writing.

Description

The above error message is displayed when you attempt to save any document in GuideConnect. And it is not possible to save any documents.

Solution

We have seen some cases where certain Antivirus software may cause this to happen, including Avast and AVG. If you do encounter this problem, please add an exception into your antivirus software for GuideConnect. The program executable can be found in:

 

C:\Program Files (x86)\Dolphin\GuideConnect\Guide.exe

 

For information on how to do this, please consult the help or website support section from your antivirus software provider.

sage is displayed when you attempt to save any document in GuideConnect. And it is not possible to save any documents.

 

 

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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