Topic: FIXED: "This app or browser may not be secure" message when attempting to set up a Gmail email account.

Created on:

Last updated on:

Applies to: GuideConnect

NB: Please note that product names in this article may have changed since the time of writing.


When attempting to set up a Gmail or Googlemail account in GuideConnect, the above message is displayed and it is not possible to complete the account setup process.



This issue has been fixed as of February 2021. Should you continue to experience the issue, please review the steps below or contact :


Dolphin is currently investigating this issue. To work around the issue, the following steps may help:

1. Log into your Gmail account in a web browser.

2. Choose "Settings" (cog icon)

3. Choose "Security"

4. Next to "2 Step Verification - OFF" - turn this on.

Note: you will need to have access to the phone which you used to create your account in order to receive a security code.

You should now have an option available called "App Passwords".  Choose "Create New" - give the app a descriptive name, for example GuideConnect, then enter a password that meets the criteria specified.

Once done, restart GuideConnect if already running and attempt to set up your Gmail account once more, entering the newly created password when prompted.





The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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