Knowledge Base Article - Q46
Topic: Email Set-up in Guide
Created on:
Last updated on:
NB: Please note that product names in this article may have changed since the time of writing.
Description
How to set-up Your Email In Guide
Solution
When setting up your email in Guide, users who have version 6 or higher can use the email wizard.
The email wizard is a utility found under the email settings menu which will automatically fill in the missing settings once you have provided it with your email and password.
However if you have an older version of Guide or the wizard doesn’t work for your provider we have gathered a few common settings below. Please note however that these settings can be changed by the provider at any time and therefore these settings can sometimes be outdated. If the setting is out of date or is not listed you can usually find them on the provider’s website under POP and SMTP settings.
Please note that hotmail and standard yahoo accounts are not supported in Guide.
clipse Mail.eclipse.co.uk smtp.eclipse.co.uk email address password blank blank No Advanced |
Waitrose Mail.waitrose.com Smtpmail.waitrose.com Email address Password Email address Password No Advanced |
AOL Imap.aol.com Smtp.aol.com Email Address Password Email Address (without @AOL.com) Password Custom port - 587 Imap |
Talktalk Mail.talktalk.net Smtp.talktalk.net Email Address Password Blank Blank No advanced |
Tiscali Pop.tiscali.co.uk Smtp.tiscali.co.uk Email address Password Blank Blank No advanced |
Googlemail/gmail Pop.gmail.com Smtp.gmail.com Email Address Password Email Address Password Advanced 465 995 |
NTL World Pop.ntlworld.com Smtp.ntlworld.com Email Address (without @ntlworld.com) Password Blank Blank No Advanced |
Blueyonder Pop3.blueyonder.co.uk Smtp.blueyonder.co.uk Email Address (without @blueyonder.com) Password Email Address (without @blueyonder.com) Password No Advanced |
Plusnet Mail.plus.net Relay.plus.net Email Address (without @plus.com) Password Blank Blank No Advanced |
BTinternet Mail.btinternet.com Smtp.btinternet.com Email Address Password Email address Password No Advanced |
Guidemail Pop3.guidemail.co.uk Smtp.guidemail.co.uk Email Address Password Email Address Password No Advanced |
Sky Pop.tools.sky.com Smtp.tools.sky.com Email Address Password Email Address Password 465 995 |
In the event that you have input your settings and it still doesn’t work there are a few problems that can cause this.
If guide displayed the following quote “no dial tone” this means that guide is set to use dial up broadband where your connection should be standard broadband. If you go back to the menu and press 9,8,2,2 this will reset the connection to a permanent or corporate broadband connection.
If it displays the message “error with connecting server”, this can be caused by a few different things. The most common of which are invalid settings or security software/settings. The security options that can block emails can be few and far between, the highest likely hood is that if it is 7/vista it will have uac (user account controls) on as default. This would need to be disabled. In terms of anti-virus software the majority do not support pop/smtp settings in guide, with the exceptions being AVG free edition and Microsoft security essentials.
If it is still displaying this error and the settings are correct and then it could be an issue with your internet connection. If you go back to the main menu and go 9,9,2 to internet radio player, if only 2 or lower stations are listed this will mean there is a problem with your internet connection.
We recommend you try rebooting your router and it still doesn’t work to contact your internet service provider.
Disclaimer
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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