United States
Knowledge Base Articles
Q1 Dolphin Onscreen Keyboard and Touch Bar do not fit fully on the screen of a Windows 8 Touch Screen Device
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Q2 Finding your version and serial number
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Q3 Help to support friends, family and customers to use Dolphin Guide with Teamviewer remote support.
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Q4 Problems associated with setting-up Index Embosser with EasyConverter
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Q5 Some text on web pages is not smooth and may appear jagged, pixelated or broken up.
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Q6 Startup Error 514 is displayed when attempting to launch SuperNova.
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Q7 EasyConverter appears to hang at the splash / loading screen and fails to load
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Q8 Disable the ability to check for software updates in SuperNova
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Q9 EasyConverter appears to hang at the splash / loading screen and fails to load
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Q10 Disable the ability to check for software updates in SuperNova
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Q11 Dolphin Onscreen Keyboard and Touch Bar do not fit fully on the screen of a Windows 8 Touch Screen Device
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Q12 Error in installation line 91. Cannot copy file sam32.dll. Access is Denied
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Q13 Guide displays an error message when starting: 'Runtime Error 13' (Type Mismatch)
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Q14 Guide displays an error message when starting: 'Runtime Error 76' (Path Not Found)
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Q15 SuperNova does not announce taskbar items or text entered into the Run dialog box on a Windows 8 touch screen device such as a tablet
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Q16 When printing letters or documents from within Guide, the resulting printouts appear with black text printed on a black background
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Q17 Error in installation line 330. Registration error. Access Denied
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Q18 Conversion fails with error: The idispatch interface could not be retrieved
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Q19 Speech announces 'blank line' in some edit areas, and announces '1 of 7, 2 of 7' when navigating the menu bar of the SuperNova Control Panel
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Q20 Understanding the default settings files for EasyBookshelf
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Q21 Unexpected behaviour when pressing buttons on a Dolphin Keyboard
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Q23 Obtain and Use the Welsh TTS voices from Ivona with Dolphin products
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Q25 Problems associated with setting-up American Thermoform Embosser with EasyConverter
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Q29 Video Card Requirements for using SuperNova on Windows 8 with Multiple Monitors.
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Q30 Error: 'Microsoft Visual C++ Runtime Library. Runtime Error! Program C R6025 pure virtual function call' error is displayed and Adobe Reader stops working on a Windows 8 Pc with SuperNova 13.50 running
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Q31 No speech output or keyboard focus on the Windows 8 Logon screen
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Q32 Video Card Requirements for running SuperNova on Windows 8.
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Q33 Downloading Files With Guide on Windows 7
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Q35 Finding your version and serial number
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Q36 Turning on the Dolphin theme in Guide version 7
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Q37 Java Access Bridge
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Q38 Windows 8: How to make the Internet Explorer tile open the Internet Explorer Desktop Version
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Q40 Adobe Reader XI Accessibility Settings
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Q41 Outlook 2010: SuperNova version 13.0 fails to show the attachments list
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Q42 Instructions for setting up Dolphin SaySo and Dolphin Bookshelf on a network
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Q43 Cannot find an image or audio file in Guide
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Q44 Selecting multiple or all files in Guide
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Q45 Setting up SuperNova to use Ivona (Sapi 5 Synthesiser) voices
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Q46 Email Set-up in Guide
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Q47 Blank Menu or missing options on Guide
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Q48 Support for the HumanWare Brailliant B Series Braille Device
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Q49 When Dolphin Guide launches, a black screen appears with no menu items as expected
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Q50 EasyProducer toolbar does not appear in Microsoft Word 2010 64-bit edition.
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Q51 Unable to send outgoing email from any email provider when connected to an Orange Home broadband connection
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Q52 Unable to play a CD or listen to a Radio Station in Guide
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Q53 User Account Control and Windows Defender
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Q55 When attempting to activate a Dolphin product over the Internet, you receive an 'Extended Error' message, and the product fails to activate
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Q58 FIXED: The system freezes upon closing Microsoft Publisher 2010 on a system that has had SuperNova version 11 installed
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Q59 Speech announces 'No Focus Detected' when pressing F2 to edit a cell contents in Excel using SuperNova
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Q60 Antivirus Software Supported by Dolphin Guide
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Q61 SuperNova's Global and Application Settings
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Q62 Following the installation of a Guide update on a Windows 7 PC, some or all voices are missing
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Q64 Setting up Skype for use with Dolphin Guide
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Q65 Troubleshoot problems reading PDF files with Supernova and Adobe Reader.
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Q67 Dolphin Pen Interceptor does not display magnifier buttons at the Windows 7 logon screen
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Q70 After inserting a Dolphin Pen into any USB port a message 'You need to format the disk in drive x: before you can use it. Do you want to format it?' appears
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Q71 SuperNova starts up with an error 'Invalid Parameter dol_bb'
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Q72 Some text is not spoken in Dolphin Launchpad dialog boxes
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Q73 Highlight is displaying above or below the current line of text on a web page in Internet Explorer
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Q74 Character dropping when composing messages in Outlook 2007.
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Q75 A Supernova component is not installed correctly. The error code is 3
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Q76 Dolphin Pen Updater informs you that there is more than one USB pen drive connected to the computer
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Q77 A freeze occurs when attempting to scroll a web page in Internet Explorer 9
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Q78 When using the 'Check for Updates' feature in Supernova, you are informed there are updates available. After updating, the files remain available for download.
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Q79 A double mouse pointer effect occurs on Windows Vista or Windows 7.
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Q81 Highlighting options not working in Dolphin Publisher 3.01
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Q82 Alternative methods for reading problematic HTML emails in Outlook 2007
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Q83 When attempting to load SuperNova 12, no splash screen appears and SuperNova does not load
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Q84 Dolphin Pen plays the loading sound, then immediately plays the closing down sound and Supernova does not open.
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Q86 Runtime Error 2147417848 (800101108): Automation Error The object invoked has disconnected from its clients
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Q87 A Supernova component is not installed correctly. Error Dolboot 0
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Q88 Troubleshooting Braille Display Detection Problems
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Q90 A Supernova component is not installed correctly. Error c bar 134, 138
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Q91 Making Dolphin Publisher work with your network environment.
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Q92 The 'Read from Here' feature announces 'Reading Finished' and does not read the text in any Microsoft Word document.
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Q96 Cannot open pop-up calendars and other features on some websites displayed in Internet Explorer
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Q97 Text in search results and other lists in Spotify is very difficult to read with True Fonts turned on
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Q98 Magnification does not track the cursor whilst typing if a Desktop Toolbar is present
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Q99 The 'Read from Here' and 'Quick Navigation' keys do not work when reading Word 2010 'Protected View' documents
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Q101 A Supernova component is not installed correctly. Error dolvideo 0. Press Enter to correct the problem and reboot, or press cancel or escape to continue working
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Q102 Splash Screen and user interface of EasyConverter not displaying correctly
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Q103 When attempting to launch Supernova through a Citrix session, the error: 'A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue' is displayed.
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Q104 There was a problem with the product authorisation system. Please check that the time and date on your PC are set correctly. Error Code 37
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Q105 There is a problem with the product authorisation system. Please check that the time and date on your PC are set correctly. Error Code 40
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Q107 Limited speech output in Microsoft Office 2010 64-bit editions
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Q108 The Automatic Dolphin Cursor and Item Finder fail to work following the installation of Trusteer Rapport software
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Q109 It is not possible to change the magnification size at the Windows logon screen using the F7 and F8 keys.
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Q110 Limited speech output in Microsoft Word 2010 Starter Edition
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Q111 The CDD was not found. It will be installed on reboot. Press Enter to reboot, or Escape to continue running without the interceptor
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Q112 Supernova appears to hang or freeze occasionally during usage
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Q113 Improving the performance of magnification when using graphics editing software
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Q114 Text smoothing does not work in Windows Live 2011 applications
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Q116 The magnification moves or jumps to unexpected areas of the screen
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Q117 Error: Unable to Start, the off screen model is unable to initialize. Please consult the manual for more information
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Q118 Speech announces 'Draw OSD' or is not reading onscreen text on an HP (Hewlett Packard) Computer
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Q119 Set Internet Explorer to open web pages on Windows 10
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Q120 Read PDF documents on Windows 10
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Q121 Is it possible to install SuperNova or Dolphin ScreenReader using MSI files?
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Q122 Setting up SuperNova Whiteboard Connect and View with TightVNC
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Q123 Setting up SuperNova Whiteboard Connect and View when the teacher is on a different network
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Q124 Error. Magnification Engine Failed to Start. Code 2.
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Q125 Error: Magnification Engine Failed to Start. Code 7, when an external monitor is attached to laptop that has a second screen
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Q126 Recommended camera hardware for Connect & View?
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Q127 Enabling Less Secure Apps in Gmail
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Q128 System Error. The program cannot start because MFPlat.DLL is missing from your computer.
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Q129 SOLVED: Problem with AVG Antivirus and SuperNova – Magnification Engine Failed to Start. Code 7 or Code 5701740
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Q130 Import JAWS script file for use with EasyReader
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Q131 When you start SuperNova through a Citrix XenApp 7.x session, you receive an error message “Support Message code 11” and are prompted to run the software in “Emergency Mode”.
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Q132 When you start SuperNova on Windows 7, you receive an error message “Support Message code 11” and are prompted to run the software in “Emergency Mode”.
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Q133 When you start SuperNova you receive an error message “Support Message code 14” and are prompted to run the software in “Emergency Mode”.
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Q134 When you start SuperNova through a Citrix XenDesktop session, you receive an error message “Support Message code 11” and are prompted to run the software in “Emergency Mode”.
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Q135 Changes to Dolphin Keyboard Line View button
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Q137 EasyConverter fails to convert to any format with an error reference 16007 / 16009 on an Acer computer.
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Q138 SuperNova speech fails to read the Outlook 2016 inbox correctly on a Windows 10 computer.
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Q139 Skype: We've signed you out because you're using an outdated version of Skype. Download the latest version now.
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Q140 Following a Windows 10 update SuperNova displays an Error: "Magnification Engine Failed to Start. Code 7"
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Q141 Internet Explorer will not open unless â??Run as administratorâ?? is chosen, when SuperNova is also running.
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Q142 Microsoft is removing support for Skype 7: what are the implications for Dolphin software users?
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Q143 Camera not detected in SuperNova Connect and View feature
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Q144 “A referral was returned from the server” error message is displayed when launching SuperNova?
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Q145 There is no speech and/or braille when reconnecting to a VMware Horizon remote session running SuperNova Enterprise
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