United States
Knowledge Base Articles
Q1 Dolphin Onscreen Keyboard and Touch Bar do not fit fully on the screen of a Windows 8 Touch Screen Device
Updated:
Q2 Finding your version and serial number
Updated:
Q3 Help to support friends, family and customers to use Dolphin Guide with Teamviewer remote support.
Updated:
Q4 Problems associated with setting-up Index Embosser with EasyConverter
Updated:
Q5 Some text on web pages is not smooth and may appear jagged, pixelated or broken up.
Updated:
Q6 Startup Error 514 is displayed when attempting to launch SuperNova.
Updated:
Q7 EasyConverter appears to hang at the splash / loading screen and fails to load
Updated:
Q8 Disable the ability to check for software updates in SuperNova
Updated:
Q9 EasyConverter appears to hang at the splash / loading screen and fails to load
Updated:
Q10 Disable the ability to check for software updates in SuperNova
Updated:
Q11 Dolphin Onscreen Keyboard and Touch Bar do not fit fully on the screen of a Windows 8 Touch Screen Device
Updated:
Q12 Error in installation line 91. Cannot copy file sam32.dll. Access is Denied
Updated:
Q13 Guide displays an error message when starting: 'Runtime Error 13' (Type Mismatch)
Updated:
Q14 Guide displays an error message when starting: 'Runtime Error 76' (Path Not Found)
Updated:
Q15 SuperNova does not announce taskbar items or text entered into the Run dialog box on a Windows 8 touch screen device such as a tablet
Updated:
Q16 When printing letters or documents from within Guide, the resulting printouts appear with black text printed on a black background
Updated:
Q17 Error in installation line 330. Registration error. Access Denied
Updated:
Q18 Conversion fails with error: The idispatch interface could not be retrieved
Updated:
Q19 Speech announces 'blank line' in some edit areas, and announces '1 of 7, 2 of 7' when navigating the menu bar of the SuperNova Control Panel
Updated:
Q20 Understanding the default settings files for EasyBookshelf
Updated:
Q21 Unexpected behaviour when pressing buttons on a Dolphin Keyboard
Updated:
Q23 Obtain and Use the Welsh TTS voices from Ivona with Dolphin products
Updated:
Q25 Problems associated with setting-up American Thermoform Embosser with EasyConverter
Updated:
Q29 Video Card Requirements for using SuperNova on Windows 8 with Multiple Monitors.
Updated:
Q30 Error: 'Microsoft Visual C++ Runtime Library. Runtime Error! Program C R6025 pure virtual function call' error is displayed and Adobe Reader stops working on a Windows 8 Pc with SuperNova 13.50 running
Updated:
Q31 No speech output or keyboard focus on the Windows 8 Logon screen
Updated:
Q32 Video Card Requirements for running SuperNova on Windows 8.
Updated:
Q33 Downloading Files With Guide on Windows 7
Updated:
Q35 Finding your version and serial number
Updated:
Q36 Turning on the Dolphin theme in Guide version 7
Updated:
Q37 Java Access Bridge
Updated:
Q38 Windows 8: How to make the Internet Explorer tile open the Internet Explorer Desktop Version
Updated:
Q40 Adobe Reader XI Accessibility Settings
Updated:
Q41 Outlook 2010: SuperNova version 13.0 fails to show the attachments list
Updated:
Q42 Instructions for setting up Dolphin SaySo and Dolphin Bookshelf on a network
Updated:
Q43 Cannot find an image or audio file in Guide
Updated:
Q44 Selecting multiple or all files in Guide
Updated:
Q45 Setting up SuperNova to use Ivona (Sapi 5 Synthesiser) voices
Updated:
Q46 Email Set-up in Guide
Updated:
Q47 Blank Menu or missing options on Guide
Updated:
Q48 Support for the HumanWare Brailliant B Series Braille Device
Updated:
Q49 When Dolphin Guide launches, a black screen appears with no menu items as expected
Updated:
Q50 EasyProducer toolbar does not appear in Microsoft Word 2010 64-bit edition.
Updated:
Q51 Unable to send outgoing email from any email provider when connected to an Orange Home broadband connection
Updated:
Q52 Unable to play a CD or listen to a Radio Station in Guide
Updated:
Q53 User Account Control and Windows Defender
Updated:
Q55 When attempting to activate a Dolphin product over the Internet, you receive an 'Extended Error' message, and the product fails to activate
Updated:
Q58 FIXED: The system freezes upon closing Microsoft Publisher 2010 on a system that has had SuperNova version 11 installed
Updated:
Q59 Speech announces 'No Focus Detected' when pressing F2 to edit a cell contents in Excel using SuperNova
Updated:
Q60 Antivirus Software Supported by Dolphin Guide
Updated:
Q61 SuperNova's Global and Application Settings
Updated:
Q62 Following the installation of a Guide update on a Windows 7 PC, some or all voices are missing
Updated:
Q64 Setting up Skype for use with Dolphin Guide
Updated:
Q65 Troubleshoot problems reading PDF files with Supernova and Adobe Reader.
Updated:
Q67 Dolphin Pen Interceptor does not display magnifier buttons at the Windows 7 logon screen
Updated:
Q70 After inserting a Dolphin Pen into any USB port a message 'You need to format the disk in drive x: before you can use it. Do you want to format it?' appears
Updated:
Q71 SuperNova starts up with an error 'Invalid Parameter dol_bb'
Updated:
Q72 Some text is not spoken in Dolphin Launchpad dialog boxes
Updated:
Q73 Highlight is displaying above or below the current line of text on a web page in Internet Explorer
Updated:
Q74 Character dropping when composing messages in Outlook 2007.
Updated:
Q75 A Supernova component is not installed correctly. The error code is 3
Updated:
Q76 Dolphin Pen Updater informs you that there is more than one USB pen drive connected to the computer
Updated:
Q77 A freeze occurs when attempting to scroll a web page in Internet Explorer 9
Updated:
Q78 When using the 'Check for Updates' feature in Supernova, you are informed there are updates available. After updating, the files remain available for download.
Updated:
Q79 A double mouse pointer effect occurs on Windows Vista or Windows 7.
Updated:
Q81 Highlighting options not working in Dolphin Publisher 3.01
Updated:
Q82 Alternative methods for reading problematic HTML emails in Outlook 2007
Updated:
Q83 When attempting to load SuperNova 12, no splash screen appears and SuperNova does not load
Updated:
Q84 Dolphin Pen plays the loading sound, then immediately plays the closing down sound and Supernova does not open.
Updated:
Q86 Runtime Error 2147417848 (800101108): Automation Error The object invoked has disconnected from its clients
Updated:
Q87 A Supernova component is not installed correctly. Error Dolboot 0
Updated:
Q88 Troubleshooting Braille Display Detection Problems
Updated:
Q90 A Supernova component is not installed correctly. Error c bar 134, 138
Updated:
Q91 Making Dolphin Publisher work with your network environment.
Updated:
Q92 The 'Read from Here' feature announces 'Reading Finished' and does not read the text in any Microsoft Word document.
Updated:
Q96 Cannot open pop-up calendars and other features on some websites displayed in Internet Explorer
Updated:
Q97 Text in search results and other lists in Spotify is very difficult to read with True Fonts turned on
Updated:
Q98 Magnification does not track the cursor whilst typing if a Desktop Toolbar is present
Updated:
Q99 The 'Read from Here' and 'Quick Navigation' keys do not work when reading Word 2010 'Protected View' documents
Updated:
Q101 A Supernova component is not installed correctly. Error dolvideo 0. Press Enter to correct the problem and reboot, or press cancel or escape to continue working
Updated:
Q102 Splash Screen and user interface of EasyConverter not displaying correctly
Updated:
Q103 When attempting to launch Supernova through a Citrix session, the error: 'A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue' is displayed.
Updated:
Q104 There was a problem with the product authorisation system. Please check that the time and date on your PC are set correctly. Error Code 37
Updated:
Q105 There is a problem with the product authorisation system. Please check that the time and date on your PC are set correctly. Error Code 40
Updated:
Q107 Limited speech output in Microsoft Office 2010 64-bit editions
Updated:
Q108 The Automatic Dolphin Cursor and Item Finder fail to work following the installation of Trusteer Rapport software
Updated:
Q109 It is not possible to change the magnification size at the Windows logon screen using the F7 and F8 keys.
Updated:
Q110 Limited speech output in Microsoft Word 2010 Starter Edition
Updated:
Q111 The CDD was not found. It will be installed on reboot. Press Enter to reboot, or Escape to continue running without the interceptor
Updated:
Q112 Supernova appears to hang or freeze occasionally during usage
Updated:
Q113 Improving the performance of magnification when using graphics editing software
Updated:
Q114 Text smoothing does not work in Windows Live 2011 applications
Updated:
Q116 The magnification moves or jumps to unexpected areas of the screen
Updated:
Q117 Error: Unable to Start, the off screen model is unable to initialize. Please consult the manual for more information
Updated:
Q118 Speech announces 'Draw OSD' or is not reading onscreen text on an HP (Hewlett Packard) Computer
Updated:
Q119 Set Internet Explorer to open web pages on Windows 10
Updated:
Q120 Read PDF documents on Windows 10
Updated:
Q121 Is it possible to install SuperNova or Dolphin ScreenReader using MSI files?
Updated:
Q122 Setting up SuperNova Whiteboard Connect and View with TightVNC
Updated:
Q123 Setting up SuperNova Whiteboard Connect and View when the teacher is on a different network
Updated:
Q124 Error. Magnification Engine Failed to Start. Code 2.
Updated:
Q125 Error: Magnification Engine Failed to Start. Code 7, when an external monitor is attached to laptop that has a second screen
Updated:
Q126 Recommended camera hardware for Connect & View?
Updated:
Q127 Enabling Less Secure Apps in Gmail
Updated:
Q128 System Error. The program cannot start because MFPlat.DLL is missing from your computer.
Updated:
Q129 SOLVED: Problem with AVG Antivirus and SuperNova – Magnification Engine Failed to Start. Code 7 or Code 5701740
Updated:
Q130 Import JAWS script file for use with EasyReader
Updated:
Q131 When you start SuperNova through a Citrix XenApp 7.x session, you receive an error message “Support Message code 11” and are prompted to run the software in “Emergency Mode”.
Updated:
Q132 When you start SuperNova on Windows 7, you receive an error message “Support Message code 11” and are prompted to run the software in “Emergency Mode”.
Updated:
Q133 When you start SuperNova you receive an error message “Support Message code 14” and are prompted to run the software in “Emergency Mode”.
Updated:
Q134 When you start SuperNova through a Citrix XenDesktop session, you receive an error message “Support Message code 11” and are prompted to run the software in “Emergency Mode”.
Updated:
Q135 Changes to Dolphin Keyboard Line View button
Updated:
Q137 EasyConverter fails to convert to any format with an error reference 16007 / 16009 on an Acer computer.
Updated:
Q138 SuperNova speech fails to read the Outlook 2016 inbox correctly on a Windows 10 computer.
Updated:
Q139 Skype: We've signed you out because you're using an outdated version of Skype. Download the latest version now.
Updated:
Q140 Following a Windows 10 update SuperNova displays an Error: "Magnification Engine Failed to Start. Code 7"
Updated:
Q141 Internet Explorer will not open unless â??Run as administratorâ?? is chosen, when SuperNova is also running.
Updated:
Q142 Microsoft is removing support for Skype 7: what are the implications for Dolphin software users?
Updated:
Q143 Camera not detected in SuperNova Connect and View feature
Updated:
Q144 “A referral was returned from the server” error message is displayed when launching SuperNova?
Updated:
Q145 There is no speech and/or braille when reconnecting to a VMware Horizon remote session running SuperNova Enterprise
Updated:
Q146 Yahoo email not saving to drafts.
Updated:
Q147 Microsoft Word stops responding when attempting to use the Open or Save As dialog boxes
Updated:
Q148 Working from home unexpectedly with SuperNova
Updated:
Q149 Training users on SuperNova through Teamviewer
Updated:
Q150 Issues with EasyReader and RNIB Reading Services.
Updated:
Q152 Changes to Yahoo email sign-in process not supported by Guide 9 or earlier
Updated:
Q153 When trying to set up a Yahoo email account “GuideConnect you may receive an error “GuideConnect was unable to authorise your account with Google”.
Updated:
Q154 Issues with Reading List in Bookshare when accessed on Android Devices.
Updated:
Q155 Unable to use AOL email accounts in GuideConnect
Updated:
Q156 Unable to navigate any web page in GuideConnect Web Browser
Updated:
Q157 Batch converting legacy .gdoc files into a format that is readable outside of Guide 9 or earlier.
Updated:
Q158 “Update Failed” Error Message displayed despite np updates being available to download.
Updated:
Q159 Emails fail to open or open in a blank screen.
Updated:
Q160 GuideConnect Encountered a problem and was unable to save the document.
Updated:
Q161 SuperNova Startup Error - Error Code 1 - version.cpp. The file DOL_HOOK.cpp is the wrong verso
Updated:
Q162 Magnification Engine Failed to Start. Code 7.
Updated: