Books and News Not Working

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RacHC
Posts: 1
Joined: Fri Feb 22, 2019 2:15 pm

Books and News Not Working

Post by RacHC » Fri Feb 22, 2019 2:21 pm

Hello,

I am having some issues with the libraries in the Books and news section of Guide Connect. I have the log in user and password, but it keeps saying try again later. Is there any reason for this?

Thanks,

RacHC

Jake.Rossiter-Dolphin
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Re: Books and News Not Working

Post by Jake.Rossiter-Dolphin » Tue Feb 26, 2019 11:21 am

Hi there,

Issues like this could be from a variety of factors listed below:

- Books and News Servers being down
- Wifi not connected to the PC or Laptop
- Email or password not correct (Changed through RNIB if you have received it through them)

I would always recommend calling the Dolphin Technical Support team (01905 754765) or emailing (Support@yourdolphin.com), they will be able to troubleshoot and diagnose this issue for you.

Kind Regards,
Jake Rossiter (Dolphin Technical Support)

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