Books and News Not Working

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Books and News Not Working

Post by RacHC » Fri Feb 22, 2019 2:21 pm


I am having some issues with the libraries in the Books and news section of Guide Connect. I have the log in user and password, but it keeps saying try again later. Is there any reason for this?



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Re: Books and News Not Working

Post by Jake.Rossiter-Dolphin » Tue Feb 26, 2019 11:21 am

Hi there,

Issues like this could be from a variety of factors listed below:

- Books and News Servers being down
- Wifi not connected to the PC or Laptop
- Email or password not correct (Changed through RNIB if you have received it through them)

I would always recommend calling the Dolphin Technical Support team (01905 754765) or emailing (, they will be able to troubleshoot and diagnose this issue for you.

Kind Regards,
Jake Rossiter (Dolphin Technical Support)

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