GuideReader FAQs | Dolphin Computer Access

Got questions about GuideReader?  Read our FAQs:


Who GuideReader is for?


Q: How can GuideReader help me as a person with sight loss?

A: GuideReader has been designed for people with sight loss, by people with sight loss. Everything in GuideReader speaks and the instructions are simple and easy to understand. Plus you can change the voice – there’s 3 to choose from. Unlike most mainstream book readers, GuideReader lets you enlarge the book text as big as you need it.  You can change the text colour and page colours to a combination that offers you the most contrast. GuideReader is the culmination of 30 years of expertise making products for blind and partially sighted people.

Q: I am not good with technology, can I really use GuideReader?

A: Yes. GuideReader has been designed to suit people who don’t use computers and aren’t confident with technology.  The step by step talking menus guide you through choosing, downloading and reading books and newspapers.  We’ve kept everything jargon free too, so there’s no complicated ‘computer speak’ to get to grips with.


What does GuideReader read?


Q: Does GuideReader only read books?

A. No. GuideReader gives access to books, newspapers and magazines. Each library offers different materials. Different libraries are available in each country.  Explore the complete list of libraries and the content they offer.

Q: Which libraries does GuideReader connect to?

A: GuideReader connects to different libraries in different countries based on their availability.  In Sweden MTM and Legimus are available. In the US Bookshare and NLS BARD.  Visit the GuideReader product page to explore which libraries are available in your locality.

Q: Do I need library membership?

A: Library membership is not essential, but definitely preferred.  To get you started we’ve included a few good books so you can start reading as soon as your Pod is out of the box.  GuideReader also includes direct access to Project Guttenburg and EpubBooks. Both libraries offer unrestricted access to their huge selection of books, but they are primarily classics that are out of copyright –more than 50 years old. If you are looking for the latest best seller, we definitely recommend signing up to your local or national accessible book library. Most are free to people with sight loss, but do require you to become a member. 

Q: I receive books via the post on USB Memory stick.  Will these read?

A: Yes.

 


What types of GuideReader are available?


Q: What formats does GuideReader come in?

A: GuideReader is available in 2 formats:

  1. GuideReader Pod plugs directly into your TV and includes a remote control
  2. Or download GuideReader to your Windows laptop or computer

Q: What is the Pod edition of GuideReader?

A: Much like a set top box, GuideReader Pod is a small box that plugs into your TV. It enables you to access your libraries to browse, download and read audio books. GuideReader Pod is controlled using the Dolphin Remote to move through the talking menus and select the options you want.

Q: Can I try GuideReader for myself?

A: Yes. A free 30-day trial of GuideReader is available for download onto a Windows laptop or computer.  If you decide GuideReader is the solution for you, you can 'unlock' the trial into a full licence.

 


Where GuideReader is available


Q: Where is GuideReader available?

A: At the moment GuideReader is only available in the US and Canada. Other languages will be available before the end of the year.

Q: GuideReader doesn’t appear to be available in my country at the moment, but I am interested. What can I do?

A: If you would like to be kept up to date with latest release information, sign up for our mailing list.

 


Help & support


Q: What help do I get with GuideReader?

A: GuideReader is super simple to use but to make sure you’re realy confident, we’ve included lots of help to get you started. The mini video tutorials are included and guide you through the basics.  Plus help information is instantly available at any moment and is written for the situation you find yourself, so you can never get lost or confused.  Plus if you opt for GuideReader Pod, you’ll also find a getting started guide in the box.

Q: What support resources do you have that I can share with my family?

A: There are a host of video tutorials on our website that demonstrate some of the most popular GuideReader activities and questions; subjects like ‘Connecting to the wifi’ and ‘Dolphin Remote basics’. 

Q: Do I need wifi?

A: Yes, but only to browse and download books.  Once your book is downloaded no internet connectivity is required.  Most of our customers have wifi in their own home, but some choose to browse and download whilst at their family’s house using their wifi connection. You will need to be connected to the Wifi to browse and open your newspaper and magazine listings.

Q: What sort of computer will GuideReader work on?

A: GuideReader will work on any Windows 10 laptop or desktop computer. Read the full GuideReader system requirements.

Q: What warranty and updates are included with GuideReader?

A: We will update your GuideReader software, free of charge, for 2 years. The GuideReader Pod includes a 1 year hardware warranty.