Topic: When attempting to launch Supernova through a Citrix session, the error: 'A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue' is displayed.

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

When attempting to launch Supernova through a Citrix session, the error: “A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue” is displayed.Pressing ENTER to reboot does not correct the problem.

Solution

Once Supernova has been installed to the Citrix server, you need to install andf configure the Dolphin Interceptor drivers to fuinction through a Citrix environment. For details on how to install SuperNova correctly in a Citrix environment, please ask Dolphin for information on the Citrix & Terminal Server Support Pack.

To do this:

Tel: +44 (0) 1905 754 577
UK Local Rate (from a BT landline): 0845 130 5353
Fax: +44 (0) 1905 754 559
Email: info@dolphinuk.co.uk

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in Touch

Do you have any comments on this article? Send us a message quoting the article reference number: Q103.

Did you find this article useful?