Topic: There was a problem with the product authorisation system. Please check that the time and date on your PC are set correctly. Error Code 37

Created on:

Last updated on:

Applies to: EasyConverter, EasyReader for Windows, Publisher, ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.


The above error message is displayed when you attempt to launch a Dolphin 30-day demo


If you receive the above error message, please contact Dolphin Product Support.

To do this:

UK Product Support

Support Phone: +44 (0)1905 754765
Support UK Local Rate: 0845 130 5454
Fax: +44 (0) 1905 754 559

USA & Canada Product Support

Support (Toll free): +1 (888) 519 4694
Support (local): +1 (609) 803 2171


The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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