Topic: The Automatic Dolphin Cursor and Item Finder fail to work following the installation of Trusteer Rapport software

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier & Screen Reader

NB: Please note that product names in this article may have changed since the time of writing.

Description

Some online banking sites including Natwest, Alliance and Leicester and Royal Bank of Scotland prompt users to install a piece of software called “Rapport” from “Trusteer”. Following the installation of this software, the Dolphin Cursor no longer turns on automatically when loading a web page in Internet Explorer, and the Item Finder also fails to work.

Solution

This is known issue at the time of writing. If you would like to be kept updated on this issue, please contact support@dolphinuk.co.uk quoting reference number 14990.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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