Topic: The CDD was not found. It will be installed on reboot. Press Enter to reboot, or Escape to continue running without the interceptor

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

The error message "The CDD was not found. It will be installed on reboot. Press Enter to reboot, or Escape to continue running without the interceptor" is displayed when launching Supernova 11.58 or earlier. Pressing ENTER to reboot does not correct the problem

Solution

This may occur following a Windows update. The problem can be resolved by installing the 11.58 Dolphin Interceptor.

1. Download the 11.58 Dolphin Interceptor package. This is compatible with version 11 and earlier Dolphin products. This can be downloaded from the following link:

http://195.171.72.178/updatesandpatches/DolphinAutoStartDCMInterceptor1158.exe

2. Follow the onscreen prompts to extract the Interceptor files into a folder on your computer. The files will be extracted to:

C:\DolphinInterceptor1158

3. In the above location locate the folder called "Interceptor" and within here run the file called "installinterceptor".

4. Reboot the computer when prompted. Supernova should launch without errors following the reboot.

If you would like assistance with the above steps, please contact Dolphin Product Support who will be happy to assist you.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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