Topic: Error in installation line 91. Cannot copy file sam32.dll. Access is Denied

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

The above error message is displayed when attempting to install SuperNova on a Pc that has McAfee antivirus installed

Solution

This is a known issue and a report has been sent to the developers of McAfee. We recommend removing or disabling McAfee for the duration of the supernova installation at the time of writing if you encounter this problem.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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