Topic: Error: Magnification Engine Failed to Start. Code 7, when an external monitor is attached to laptop that has a second screen

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Last updated on:

Applies to: ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

After connecting an external monitor to a laptop, SuperNova displays the above message and fails to magnify the screen on a Windows 10 computer.

Solution

This may occur if you have your monitor set to clone the laptop display. For SuperNova to work effectively on Windows 10 using this monitor configuration, you need to set Windows to either extend the desktop, across both displays, or only show the display on the external monitor. To do this:

  1. RIGHT CLICK on the Windows Desktop. A menu will appear.

  2. From the menu, choose “Display Settings”. The “Customise your display” window will open.

  3. Under the pull down list “Multiple displays” choose “Show on 2” (where “2” is the external monitor and “1” is the laptop screen)

  4. Press the “Apply” button.

Restart the computer and SuperNova will star with no error and magnify the screen.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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