Topic: SOLVED: Problem with AVG Antivirus and SuperNova – Magnification Engine Failed to Start. Code 7 or Code 5701740

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

A recent update to both the paid-for and free versions of AVG Antivirus has caused one of the above error codes to display and SuperNova fails to magnify the screen.

UPDATE 25 August 2016: AVG have now resolved the issue in the latest virus definitions update. Please update AVG to the latest virus definitions database then restart your computer.

 

Solution

This issue has been reported to AVG who are currently investigating. The only workaround currently is to remove AVG and use alternative antivirus software.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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