Topic: Guide displays an error message when starting: 'Runtime Error 13' (Type Mismatch)

Created on:

Last updated on:

NB: Please note that product names in this article may have changed since the time of writing.


Guide displays the above error message and fails to load successfully.


This can occur if there is corruption in the Guide settings.ini file which contains user settings. Renaming this file will allow Guide to create a new one the next time it starts. The file is located in the following location on the PC:

C:\Users\neilh\AppData\Local\\Dolphin Guide\Settings.ini


The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in Touch

Do you have any comments on this article? Send us a message quoting the article reference number: Q13.

Did you find this article useful?