Knowledge Base Article - Q132
Topic: When you start SuperNova on Windows 7, you receive an error message “Support Message code 11” and are prompted to run the software in “Emergency Mode”.
Last updated on:
Applies to: SuperNova Enterprise, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech
NB: Please note that product names in this article may have changed since the time of writing.
When you attempt to start SuperNova on a Windows 7 PC, you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the computer does not resolve the issue.
This may occur if a particular Windows Update has not been installed. The following windows Update is required for SuperNova to function correctly on Windows 7, computers:
Security Update for Windows 7 x64-based Systems (KB3033929)
Once this update has successfully installed, restart the PC and SuperNova will then start correctly. Please also note that if you have a version of Internet Explorer older than 10 installed, this should also be updated.
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