Knowledge Base Article - Q133
Topic: When you start SuperNova you receive an error message “Support Message code 14” and are prompted to run the software in “Emergency Mode”.
Last updated on:
Applies to: SuperNova Enterprise, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech
NB: Please note that product names in this article may have changed since the time of writing.
When you attempt to start SuperNova on you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the computer does not resolve the issue.
This may occur if one of the dolphin services is not running.
- Press WINDOWS KEY + R. the “Run…” dialog box opens.
- Type services.msc and press ENTER. The Windows “Services” dialog box opens.
- From the list of services open the one named “Dolphin Cbar2 Service”
- Ensure that “Automatic” is selected from the “Startup Type” list box, and press the “Start” button if the service is not running.
SuperNova can now be loaded successfully.
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