Topic: Camera not detected in SuperNova Connect and View feature

Created on:

Last updated on:

Applies to: SuperNova Enterprise, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

In SuperNova’s “Connect and View” feature, a camera connected by USB is not automatically detected by SuperNova when running on Windows 10. Going into SuperNova Control Panel, Visual menu > Connect and view > Settings, in the “Devices” section it shows “Off” in the drop down menu to select the relevant camera.

Solution

To ensure it functions correctly, you will need to make an amendment in the Windows settings:

  1. Bring up the Windows Settings by pressing Windows Key + I.
  2. Select Privacy.
  3. Select Camera.
  4. In the settings for Camera, select “Allow access to the camera on this device” and ensure that access is allowed, and also select “Allow apps to access your camera” and ensure this is turned on.
  5. Return to the SuperNova Control Panel, Visual menu > Connect and view > Settings, and in the “Devices” section it should have the relevant camera available to be selected in the drop down menu.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in Touch

Do you have any comments on this article? Send us a message quoting the article reference number: Q143.

Did you find this article useful?