Topic: Emails fail to open or open in a blank screen.

Created on:

Last updated on:

Applies to: GuideConnect

NB: Please note that product names in this article may have changed since the time of writing.


When you attempt to open certain emails, the text within the email is not displayed and the email appears to be blank.


This is a known issue which Dolphin are currently investigating at the time of writing. As a workaround, if you leave the email open for longer than normal, the text may then load. A fix for this issue will be available in due course.


The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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