Knowledge Base Article - Q16

Topic: When printing letters or documents from within Guide, the resulting printouts appear with black text printed on a black background

Created on:

Last updated on:

Applies to: Guide

NB: Please note that product names in this article may have changed since the time of writing.

Description

Guide prints out documents with a black background

Solution

This may occur if you have enabled one of the Windows "High Contrast" colour schemes. This issue will be resolved in a future version. For now, we recommend disabling any Windows High Contrast colour schemes whilst using Guide.


TIP: The Windows shortcut key to toggle High Contrast on and off is ALT + SHIFT+ PRINT SCREEN

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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