Knowledge Base Article - Q160
Topic: GuideConnect Encountered a problem and was unable to save the document.
Last updated on:
Applies to: GuideConnect, GuideReader
NB: Please note that product names in this article may have changed since the time of writing.
The above error message is displayed when you attempt to save any document in GuideConnect. And it is not possible to save any documents.
We have seen some cases where certain Antivirus software may cause this to happen, including Avast and AVG. If you do encounter this problem, please add an exception into your antivirus software for GuideConnect. The program executable can be found in:
For information on how to do this, please consult the help or website support section from your antivirus software provider.
sage is displayed when you attempt to save any document in GuideConnect. And it is not possible to save any documents.
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