Topic: Speech announces 'blank line' in some edit areas, and announces '1 of 7, 2 of 7' when navigating the menu bar of the SuperNova Control Panel

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

When you arrow across the menu bar of the SuperNova Control Panel, the speech announces the number of the menu bar item and not the text of the menu item. Also, when typing in some edit areas including the Run dialog box, the speech announces “blank line”. Other areas are also affected but may vary.

Solution

This may occur on Windows 8 or 8.1 systems that have Kaspersky Internet Security installed. This problem has been replicated by Dolphin and at this time we would recommend using alternative antivirus software, the built in Windows Defender software or another offering such as AVG Antivirus.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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