Topic: No speech output or keyboard focus on the Windows 8 Logon screen

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Applies to: ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

On loading the Windows 8 logon screen, there is no speech output or keyboard focus, despite the “Voice at user logon” checkbox being selected in SuperNova’s “Start-up Preferences” dialog box.

Solution

This issue can occur on some laptop computers when fingerprint reader software is enabled, to allow users to logon to the computer using a swipe of their finger. In some instances, this software causes a loss of focus which also results in a lack of speech output.

Removing any fingerprint reader software from the computer (or disabling it from launching automatically at the Windows Logon screen) should resolve this issue.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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