Topic: Unable to send outgoing email from any email provider when connected to an Orange Home broadband connection

Created on:

Last updated on:

Applies to: Guide

NB: Please note that product names in this article may have changed since the time of writing.

Description

You are unable to send any emails through Guide whilst connected to an Orange Home broadband connection., despite the SMTP settings being correctly set within the Guide Email Settings menu.

Solution

Orange insists that all outgoing / SMTP emails sent from a computer connected to Orange Home Broadband use the Orange SMTP settings, rather than those of your email provider. For information on why this is the case, please see the following article on the Orange website:

Problems sending email from an email address that doesn't belong to Orange

To rectify the problem, please change your Outgoing Mail (SMTP) Server address in the Guide Email Settings menu to:

smtp.orangehome.co.uk

Leave the SMTP Username blank.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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