Topic: Unable to play a CD or listen to a Radio Station in Guide

Created on:

Last updated on:

Applies to: Guide

NB: Please note that product names in this article may have changed since the time of writing.

Description

A quick and easy solution to Resolve an issue with media features in Guide

Solution

When Media Player is opened for the first time it will come up with a prompt that wants to verify some settings.

For Guide and Handsfree this can cause problems for the features in Guide that use media player such as playing CD’s and MP3’s and using the internet Radio Player.

To resolve the issue, open Windows Media Player and the prompt will ask you if you wish to use the recommended settings or custom settings.

A Screen shot of

Choose the option "Recommended settings" and click the "Finish" button in the bottom right corner of the window.

Now if you open Guide, your media features should work correctly now.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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