Topic: When attempting to activate a Dolphin product over the Internet, you receive an 'Extended Error' message, and the product fails to activate

Created on:

Last updated on:

Applies to: EasyConverter, EasyReader, Guide, Publisher, ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.


You attempt to perform an Internet activation of a Dolphin product, but an error code number is displayed referencing an “Extended Error”.


This may occur if you are behind a corporate firewall which is blocking our activation system access to the Internet. Please contact the Dolphin Sales team on 01905 754 577, or your local Dolphin Dealer, to request a manual activation code.


The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in Touch

Do you have any comments on this article? Send us a message quoting the article reference number: Q55.

Did you find this article useful?