Topic: After installing SuperNova on a Windows XP desktop computer containing an ATI Radeon X800 video card, SuperNova fails to magnify and displays a message stating 'The error code is 3'

Created on:

Last updated on:

Applies to: SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

After starting SuperNova on a computer matching the above description, SuperNova fails to magnify and displays the above error message.

Solution

To resolve this problem please update your video card drivers to at least version 10.02 of the ATI Catalyst drivers.  

ATI Drivers Download

http://support.amd.com/us/gpudownload/Pages/index.aspx

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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