Knowledge Base Article - Q70

Topic: After inserting a Dolphin Pen into any USB port a message 'You need to format the disk in drive x: before you can use it. Do you want to format it?' appears

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

The above message is shown every time you plug in a Dolphin Pen, and the software fails to load

Solution

This may occur if the pen hardware has become corrupt. Please contact Dolphin Product Support to arrange for your pen to be returned to Dolphin for repair. If you did not purchase your pen directly from Dolphin, please contact your local dealer.

Product Support will probably ask you to return the pen Recorded Delivery for inspection.

Microsoft Windows dialog box asking if the user wnats to format a device

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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