Topic: A Supernova component is not installed correctly. The error code is 3

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.


Supernova displays the above error message upon starting, and magnification doesn’t work. Speech also fails to read much of what is displayed on the screen.


If the above error message is being displayed, please ensure that your computer's video card drivers are installed. Please contact your computer supplier to obtain information on where to find the latest video drivers for your particular display adapter.


The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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