Topic: Dolphin Pen Updater informs you that there is more than one USB pen drive connected to the computer

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.


When trying to update a Dolphin Pen, the updater software informs you that there is more than one pen currently connected to the computer, even though there is not.


This issue may occur if there is a built in SD or other type of media card reader on the PC. Disable this temporarily in Windows Device Manager then run the update software again.


The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

Keep in Touch

Do you have any comments on this article? Send us a message quoting the article reference number: Q76.

Did you find this article useful?