Knowledge Base Article - Q82
Topic: Alternative methods for reading problematic HTML emails in Outlook 2007
Last updated on:
Applies to: ScreenReader, SuperNova Magnifier & Screen Reader
NB: Please note that product names in this article may have changed since the time of writing.
Some HTML emails such as newsletters and marketing messages are difficult to navigate using Outlook’s built in cursor, as it fails to move around the email in a logical manner, and often gets stuck and will not move to text within the message.
To work around this issue, if you are having trouble reading a particular HTML email, you can view the email in your web browser instead. This means that the Dolphin Cursor can be used to successfully read the message.
To do this:
1. Open the email you are having problem with.
2. Press H. This opens the "Message" tab of the Ribbon.
3. Press X. This opens the "Other Actions" drop down button.
4. Press V. This activates the "View in browser" item.
The email will then open in your default web browser.
Alternatively, you can also choose to open all messages in Plain Text.
To do this:
1. From the Outlook Inbox, press s ALT + T. The "Tools" menu open.
2. Use the UP and DOWN ARROW keys to select "Trust Centre" and press ENTER. The "Trust Centre" dialog box opens.
3. Use the UP and DOWN ARROW keys to select "Email Security".
4. TAB to the "Read all standard mail in plain text"
5. Press SPACEBAR. This selects the checkbox.
6. TAB to the "OK" button and press SPACEBAR. This confirms your changes and closes the dialog box.
7. Restart Outlook for the changes to take effect.
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
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