Knowledge Base Article - Q9
Topic: EasyConverter appears to hang at the splash / loading screen and fails to load
Last updated on:
Applies to: EasyConverter
NB: Please note that product names in this article may have changed since the time of writing.
When starting EasyConverter 5 or earlier, the splash screen appears but the program never fully loads
This problem may occur if Microsoft Office 2013 is installed. The first version of EasyComverter to support Office 2013 was EasyConverter version 6. Downgrading to an earlier Office version or upgrading to the latest version of EasyConverter will correct the issue.
The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.
Keep in Touch
Do you have any comments on this article? Send us a message quoting the article reference number: Q9.
Did you find this article useful?