Topic: The 'Read from Here' feature announces 'Reading Finished' and does not read the text in any Microsoft Word document.

Created on:

Last updated on:

Applies to: ScreenReader, SuperNova Magnifier & Screen Reader, SuperNova Magnifier & Speech

NB: Please note that product names in this article may have changed since the time of writing.

Description

When attempting to perform a “Read from Here” in a Microsoft Word document, the speech simply announces “Reading finished” and does not read any of the text within the document. Additionally, Supernova’s “Quick Navigation” keys do not work, for example pressing CAPS LOCK + H does not move to the next heading within the document, even though a heading is present.

Solution

This may occur if for some reason the Dolphin Office Helper Add-in has been disabled in Microsoft Word. To correct the problem, you need to enable to Dolphin Office Helper add-in again.

To do this:

For Microsoft Office Word 2010

1. Press ALT + F. The "File" menu opens. 
2. DOWN ARROW to "Options" and press ENTER. The "Word Options" dialog box opens.
3. DOWN ARROW to "Add-Ins". The "Add-Ins" pane is displayed.
4. Press ALT + A. You are placed in the "Manage" list box.
5. DOWN ARROW to "Disabled Add-Ins".
6. Tab to the "Go" button and press SPACEBAR. The "Disabled Add-Ins" dialog box opens.
7. If the "Dolphin Office Helper Add-In" is listed, press SPACEBAR to select it. 
8. TAB to the "Enable" button and press SPACEBAR. This enables the "Dolphin Office Helper Add-In".
9. TAB to the "Close" button and press SPACEBAR. The "Disabled Add-Ins" dialog box closes.
10. TAB to the "OK" button and press SPACEBAR. This confirms your changes and closes the "Word Options" dialog box.

You must now close and restart Microsoft Word for the change to take effect.

For Microsoft Word 2007

1. Press ALT + F. The "Office" menu opens. 
2. {Press the letter I. The "Word Options" dialog box opens.
3. DOWN ARROW to "Add-Ins". The "Add-Ins" pane is displayed.
4. TAB to the "Manage" pull down list box.
5. DOWN ARROW to "Disabled Add-Ins".
6. Tab to the "Go" button and press SPACEBAR. The "Disabled Add-Ins" dialog box opens.
7. If the "Dolphin Office Helper Add-In" is listed, press SPACEBAR to select it. 
8. TAB to the "Enable" button and press SPACEBAR. This enables the "Dolphin Office Helper Add-In".
9. TAB to the "Close" button and press SPACEBAR. The "Disabled Add-Ins" dialog box closes.
10. TAB to the "OK" button and press SPACEBAR. This confirms your changes and closes the "Word Options" dialog box.

The Word Options Dialogue

You must now close and restart Microsoft Word for the change to take effect.

Disclaimer

The information provided in this knowledge base article has been reviewed and is believed to be accurate and is provided "as is" without any warranties expressed or implied. In no event shall Dolphin Computer Access Ltd. nor its affiliates assume any responsibility for inaccuracies, errors, incidental or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages.

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