Meet Rachel: Project Office Manager

When did you start at Dolphin and in what role?

I started working at Dolphin back in 2008 as a sales administrator handling incoming telephone enquiries and coordinating UK exhibitions.

What qualifications or experience did you have?

I had a degree in Business Management and a couple of years’ experience in various sales administrator roles.

What made you choose Dolphin?

The people. Everyone I met during the recruitment process was really friendly and passionate about the company purpose.

What are the biggest challenges you have faced?

After only 12 months in the sales team I applied for the role of Technical Administrator and set the challenge of introducing project management processes to our software development and testing teams.

What sort of development have you received in your time at Dolphin?

The software developers and IT Manager always make time to explain technical issues to me so now I often feel like I know what the techy ones are taking about. I am now a qualified Prince2 practitioner and I also completed a part time Executive MBA in Leadership and Management. I am currently studying Agile project management. In addition to these qualifications, I have always been encouraged by our managing director to follow many blogs and journals to help me maintain knowledge of my field.

How has your role developed?

I am now the Project Office Manager responsible for successful execution and alignment of Dolphin strategic objectives through projects and people. I also assist with HR processes including recruitment, staff training, performance management and employee relations.

What do you rate in Dolphin as an employer?

You are trusted to carry out the objectives you are set the way you think is best and everyone is invited to get involved in a variety of projects and activities. The directors are great at spotting employee strengths and encourage you to take on additional responsibilities to grow your role. Plus working for a company that makes such a positive difference to our end users is great.