By giving us your contact details as part of any interaction with us, you consent to the collection and use of your information under the terms of this Policy. If you have any questions or comments regarding privacy you can contact us.
Information that we collect from you
When you contact Dolphin Computer Access, or order products or services from us, you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We do not store credit/debit card details. We may also collect anonymous information about your usage of our website and products for the sole purpose of product and service improvement. If you write to us by email, post or via the website we may hold information from those messages in order to handle your request most effectively. The details we hold will be accurate and correct. We may record phone calls for training and quality purposes. If you authorise anyone to talk to us on your behalf about your your Dolphin products, you must have their permission, as we will store their name and contact details alongside yours and may contact them directly. To check the information we hold about you please contact us. If you find any inaccuracies we will delete or correct it promptly.
We do not tolerate email spam and will never pass your details onto any third party for that purpose. We do not send emails to individuals who have asked to opt-out of email correspondence from us. For your convenience you can withdraw consent for us to email you at any time by using the 'unsubscribe' facility at the bottom of emails from us; if you wish to be removed from future mailings please contact us.
Use of your information
Your information will enable us to deal efficiently with any requests you submit to us and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our products and services.
In particular, we may use your information to contact you for your views on our products and services and to notify you occasionally about important changes, developments, products, services and promotions which may be of interest to you. If you have authorised anyone to talk to us on your behalf about your Dolphin products we may contact them with relevant information to help them to help you.
We may contact you by email, post, telephone or fax. If you change your mind about being contacted in the future, please contact us. We may also record the name and version of your software, together with any hardware identification codes generated by installation of the software, for the purposes of product activation and technical support. In addition, at your request and with your permission and active participation, we may also access information held on your computer via our Remote Support service for the purposes of diagnosing and resolving technical issues. Any information viewed will only be used by our company for this purpose and no information will be downloaded from your machine at any time during this process.
Disclosure of your information
The information you provide to us will be held securely on our computers in the UK and may be accessed by or given to our staff working outside the UK and third parties who act for us for the purposes set out in this Policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit/debit card payments and provide dealer/support services on our behalf. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted, please contact us.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small text files saved onto your computer by websites to remember who you are and to make it easier for you to use the website on future visits. Our website only issues cookies that are necessary to:
remember your language choice
remember items placed into the online shopping basket
login to any password protected areas of our website.
You can set your computer to reject cookies from websites by changing the settings in your web browser, although in that case, you may not be able to use certain features on our website.
Cookies we use and their purpose:
- PHPSESSID - This is an identifier for your current session and is used to remember details about your session as you move around the site
- country_code - Remembers a code for the country we think you are visiting from
- country_man_set - Remembers whether you have overridden our automatic country detection.
Security and data retention
Security of your information is extremely important to us here at Dolphin Computer Access. We employ procedural and technological measures, consistent with the demands of customer service. Such measures are reasonably designed to protect your personally identifiable information from loss, unauthorised access, disclosure, alteration or destruction. Where reasonably practical, Dolphin Computer Access uses SSL and other encryption, password protection, firewalls, internal restrictions and other security measures to help prevent unauthorised access to your personally identifiable information. Dolphin is regularly audited to ensure that we are PCI Compliant, ensuring a totally secure environment for card payments. Our payment gateway providers are industry leaders, each with their own robust and secure privacy and security processes: SagePay, Fastspring, Elevon. We will retain your information for a reasonable period or as long as the law requires.
Accessing and updating information we hold
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to do this, please contact us.
Any changes to this Policy in the future will be posted on our website at www.YourDolphin.com and, where appropriate, shared through e-mail notification.
If you have other queries, please send us a message, call us, or email us, or your local dealer, using our contact Us page.